Shipping & DeliveryShipping Policy
Most orders ship free (conditions apply). Any applicable shipping costs are shown clearly at checkout.
Free shipping may not be available if:
- Your cart includes oversized or heavy items
- Standard items total is under $99 before applicable taxes
- Your delivery address is in Zone 2
- A PO Box is provided instead of a street address
- A specific carrier is requested
If shipping charges are higher than expected, we’ll contact you for approval before processing your order.
| Ship Zone | Zone 1 | Easily served locations. Your shipping zone will be shown in your cart once your shipping information is entered. |
| Zone 2 | Remote or hard-to-serve locations. Free shipping is not available for Zone 2. [See more details about Zone 2] | |
| Ship Category | Standard | Regular boxes that are not heavy or oversized. These items are marked as Standard on each product page. |
| Oversized | Large or heavy items that may require special handling or truck freight and can incur additional shipping costs. These items are marked as Oversized on each product page. |
Delivery Time
Our standard delivery time for in-stock items is 7–10 days to most locations. Delivery time to remote locations requires an additional 2–5 days.
Some furniture and most carpets are custom-made at the time of order and require manufacturing time. Shipping time depends on the item but is generally between 2–8 weeks. During the peak season of May to October, the lead time can be an additional 2–4 weeks.
We will notify you if an item is out of stock or discontinued. We reserve the right to cancel these items from your order.
Shipment Methods
Parcel – Parcels can be shipped to a street address or a PO Box. When shipped to a street address, the carrier will deliver your order to your main floor entrance and obtain a signature for the delivery. The carrier will deliver your order during business hours (approx. 9 am to 5 pm) and will require someone within your organization to sign their handheld device or delivery slip. When shipped to a PO Box, your order will be delivered to the nearest postal outlet. You will be required to pick up your order during your postal outlet’s operating hours and sign for the delivery. Oversized packages cannot be delivered to a PO Box.
Truck – Oversized packages and large orders shipping on a pallet(s) must ship to a street address. The carrier will call to schedule a delivery appointment and will make every effort to deliver the order through your main floor door. Due to accessibility and safety, if the shipment is too large to fit through your door, the carrier will leave it outside with your permission. If you require delivery beyond your main floor door, contact us for a custom quote.
Quality Classrooms reserves the right to choose the shipment method used to deliver your order.
Delivery Services
If you require any of the following additional delivery services, please include them in the comments field at checkout or let your customer care representative know.
Hold until ready to receive – Request this service when your new facility is under construction or you are closed temporarily, such as spring break or summer holidays. Provide firm or tentative delivery dates whenever possible.
Label all boxes – Request this service when using a beyond carrier, shipping to a distribution centre, or when boxes need to be identified by room or PO number. Provide all labelling information at the time of order.
White glove service – Request this service when you are submitting a large order and need your boxes placed in specific rooms. White glove service includes the removal of pallets and shrink wrap. You will be required to be on-site at delivery to provide access and direction to the delivery team.
Assembly option – Items will be assembled at your location and packaging of those items will be removed. *White glove and assembly services are limited to select major cities. We will contact you to confirm the available services.
Shipping & DeliveryShipping Policy
Most orders ship free (conditions apply). Any applicable shipping costs are shown clearly at checkout.
Free shipping may not be available if:
- Your cart includes oversized or heavy items
- Standard items total is under $99 before applicable taxes
- Your delivery address is in Zone 2
- A PO Box is provided instead of a street address
- A specific carrier is requested
If shipping charges are higher than expected, we’ll contact you for approval before processing your order.
| Ship Zone | Zone 1 | Easily served locations. Your shipping zone will be shown in your cart once your shipping information is entered. |
| Zone 2 | Remote or hard-to-serve locations. Free shipping is not available for Zone 2. [See more details about Zone 2] | |
| Ship Category | Standard | Regular boxes that are not heavy or oversized. These items are marked as Standard on each product page. |
| Oversized | Large or heavy items that may require special handling or truck freight and can incur additional shipping costs. These items are marked as Oversized on each product page. |
Delivery Time
Our standard delivery time for in-stock items is 7–10 days to most locations. Delivery time to remote locations requires an additional 2–5 days.
Some furniture and most carpets are custom-made at the time of order and require manufacturing time. Shipping time depends on the item but is generally between 2–8 weeks. During the peak season of May to October, the lead time can be an additional 2–4 weeks.
We will notify you if an item is out of stock or discontinued. We reserve the right to cancel these items from your order.
Shipment Methods
Parcel – Parcels can be shipped to a street address or a PO Box. When shipped to a street address, the carrier will deliver your order to your main floor entrance and obtain a signature for the delivery. The carrier will deliver your order during business hours (approx. 9 am to 5 pm) and will require someone within your organization to sign their handheld device or delivery slip. When shipped to a PO Box, your order will be delivered to the nearest postal outlet. You will be required to pick up your order during your postal outlet’s operating hours and sign for the delivery. Oversized packages cannot be delivered to a PO Box.
Truck – Oversized packages and large orders shipping on a pallet(s) must ship to a street address. The carrier will call to schedule a delivery appointment and will make every effort to deliver the order through your main floor door. Due to accessibility and safety, if the shipment is too large to fit through your door, the carrier will leave it outside with your permission. If you require delivery beyond your main floor door, contact us for a custom quote.
Quality Classrooms reserves the right to choose the shipment method used to deliver your order.
Delivery Services
If you require any of the following additional delivery services, please include them in the comments field at checkout or let your customer care representative know.
Hold until ready to receive – Request this service when your new facility is under construction or you are closed temporarily, such as spring break or summer holidays. Provide firm or tentative delivery dates whenever possible.
Label all boxes – Request this service when using a beyond carrier, shipping to a distribution centre, or when boxes need to be identified by room or PO number. Provide all labelling information at the time of order.
White glove service – Request this service when you are submitting a large order and need your boxes placed in specific rooms. White glove service includes the removal of pallets and shrink wrap. You will be required to be on-site at delivery to provide access and direction to the delivery team.
Assembly option – Items will be assembled at your location and packaging of those items will be removed. *White glove and assembly services are limited to select major cities. We will contact you to confirm the available services.