I want to view your products, what are your hours and locations?
All of our products can be viewed online! We currently do not have a retail location. However, if you cannot find what you are looking for or need more information, contact us and we would be happy to help!
Do you price match competitors?
Yes! If you find a lower price for the same item, we will beat the price by 10% of the difference. Go to Unbeatable Price Guarantee for full details.
How do I qualify for Free Shipping?
You can receive free shipping if you are in Zone One and your shopping cart contains at least $300.00 of Standard items. For more information about free shipping, go to our Shipping Policy.
How long does it take for delivery?
Our standard delivery times for in-stock items are 7-10 days to most locations. Some remote locations and custom-made items do have longer delivery times which will be confirmed at the time of order. For more information, go to Shipping & Delivery.
Can you hold my order until I am ready for delivery?
Yes! Whether you are opening a new centre with a tentative opening date or ordering your school supplies before the summer holidays for delivery in the fall. Place your order and schedule your delivery to ensure your order is ready when you are. For more information, go toShipping & Delivery.
I know what I want to buy, what is the best way to place a big order?
If you have a list of item numbers and quantities, enter them into the Quick Order section of your shopping cart.
I want to make changes to my order, who do I contact?
Once you place your order, we begin processing it. If changes are required, contact us immediately to ensure changes are made before your order is shipped. If you wish to return an item in new condition, you may return it within 30 days of delivery for a refund or credit. Go to Returns & Refunds for full details.
I am opening a new centre, can you help?
Congratulations on opening your new centre! We are happy to help. Go to Opening a New Centre for more information on our services and how to get started.
How do I request a quote?
Once your items have been added to your shopping cart, choose the Get Quote option to submit a quote request. Go to My Quotes for more information.
How do I know what size table and chairs to buy?
Chair descriptions include the seat height and table descriptions include the table height. To determine the size needed for each age group, go to the Table & Chair Height Chart.
Can you label every box and pack my order by room to make it easy for me?
Yes! Just let us know at the time of ordering and we will work with you to meet your needs. For more information, go to Shipping & Delivery.
View the status of your order and obtain tracking information in My Account details. Go to Tracking your Order for more information on how to read the status of your order and get tracking information.
My package arrived damaged, what do I do?
Ensure to note any damages to packages on the carrier’s delivery slip or device and contact us immediately. Go to Replacement Policy for more information.
Can I return my item(s)?
If your item is in new condition, you may return it within 30 days of delivery for a refund or credit. Go to Return Policy for full details.
Yes, a downloadable pdf version of our order form can be found here.
Do all the carpets you carry meet the fire code requirements?
Yes, all of our products are kid-safe and meet all the necessary fire code requirements. We have ensured that all our vendors meet the fire code standards and have all the certifications and specifications required. To learn more go to Carpets for Kids and Joy Carpets fire code specifications information pages.
How can I use my credit on account?
Contact us by phone or email, and we can assist you with applying your credit to your order.