Frequently Asked Questions

All of our products can be viewed online! We currently do not have a retail location. However, if you cannot find what you are looking for or need more information, contact us and we would be happy to help!

Yes! If you find a lower price for the same item, we will beat the price by 10% of the difference. Go to Unbeatable Price Guarantee for full details.  

You can receive free shipping if you are in Zone One and your shopping cart contains at least $300.00 of Standard items. For more information about free shipping, go to our Shipping Policy.

Our standard delivery times for in-stock items are 7-10 days to most locations. Some remote locations and custom-made items do have longer delivery times which will be confirmed at the time of order. For more information, go to Shipping & Delivery. 

Yes! Whether you are opening a new centre with a tentative opening date or ordering your school supplies before the summer holidays for delivery in the fall. Place your order and schedule your delivery to ensure your order is ready when you are. For more information, go to Shipping & Delivery.

If you have a list of item numbers and quantities, enter them into the Quick Order section of your shopping cart.  

Once you place your order, we begin processing it. If changes are required, contact us immediately to ensure changes are made before your order is shipped. If you wish to return an item in new condition, you may return it within 30 days of delivery for a refund or credit. Go to Returns & Refunds for full details.

Congratulations on opening your new centre! We are happy to help. Go to Opening a New Centre for more information on our services and how to get started.  

Once your items have been added to your shopping cart, choose the Get Quote option to submit a quote request. Go to My Quotes for more information.

Chair descriptions include the seat height and table descriptions include the table height. To determine the size needed for each age group, go to the Table & Chair Height Chart.

Yes! Just let us know at the time of ordering and we will work with you to meet your needs. For more information, go to Shipping & Delivery.

We accept website payments by credit card. If you wish to pay by a cheque, EFT, or a gift card, or if you are an organization and would like to set up an Organization Account, please contact us.

View the status of your order and obtain tracking information in My Account details. Go to Tracking your Order for more information on how to read the status of your order and get tracking information.

Ensure to note any damages to packages on the carrier’s delivery slip or device and contact us immediately. Go to Replacement Policy for more information.

If your item is in new condition, you may return it within 30 days of delivery for a refund or credit. Go to Return Policy for full details.

If you are looking for a replacement item, go to Replacement Policy for more information.

Every item has a minimum 1-year warranty, with several items carrying a longer manufacturer warranty. Go to Warranty Policy for more information.

Contact us to purchase a gift card. For more information, go to Gift Cards.

Yes, a downloadable pdf version of our order form can be found here.

Yes, all of our products are kid-safe and meet all the necessary fire code requirements. We have ensured that all our vendors meet the fire code standards and have all the certifications and specifications required. To learn more go to Carpets for Kids and Joy Carpets fire code specifications information pages.  

Contact us by phone or email, and we can assist you with applying your credit to your order.